Privacy Policy — Curb Appeal Roofing

Last Updated: November 25, 2025

Introduction

Curb Appeal Roofing created this website to help homeowners in Northeast Ohio learn about our roofing, siding and gutter services, request inspections and connect with our team. Protecting your personal information is important to us, and this privacy policy explains the types of information we collect, how we use it and the choices you have.

This policy applies exclusively to the Curb Appeal Roofing website and the forms, pages and communications that originate from it. Our painting division and the main Curb Appeal Cleveland site maintain their own privacy policies tailored to their specific data practices.

If you have questions about this document or need assistance, you can reach our team at info@curbappeal‑roofing.com or call 216-577-2723. Our office is located at 9401 Hamilton Drive, Mentor, Ohio 44060.

Information We Collect

We collect information in two main ways: details you provide directly through our inspection or quote forms and information gathered automatically through essential website technologies.

Information You Provide to Us

Curb Appeal Roofing offers several ways for visitors to request inspections, estimate services, or ask questions. Depending on the form you complete, we may collect:

• First and last name
• Email address
• Phone number
• Street address, city, state and ZIP code
• Service categories selected from checkboxes (roofing services, siding services, gutter services, exterior repairs and related options)
• Details about your project or comments you choose to share

This information helps us understand your home’s needs so we can follow up, schedule inspections, prepare estimates and answer questions. We do not collect Social Security numbers, payment details or sensitive government identifiers through our website.

Information Collected Automatically

When you visit our site, standard technical data is collected to help us understand general website performance and visitor behavior. This may include:

• Your IP address
• Browser type
• Device type
• Pages visited and how long you stay on each page
• Navigation paths
• General region based on your IP address
• How you arrived at our site (search results, direct visits or referrals)

This information is used strictly for operational and performance purposes. We do not use it to personally identify visitors.

How We Use Personal Information

The information we collect supports communication, scheduling and service delivery. Below are the primary ways your data is used.

Responding to Inspection or Quote Requests

Your contact details, address and selected service categories help us determine the type of work you may need, prepare next steps and contact you to confirm the details. Roofing projects often depend on location, roof type and property accessibility, so your address is essential for scheduling.

Providing Customer Support

If you email us or use our contact forms, we use your name and contact details to follow up. Messages you submit may be referenced later if you have additional questions.

Improving Our Website

We review aggregated analytics data to identify which pages are helpful, whether visitors can find important information easily and how the site performs on different devices. This helps us refine the site for clarity and efficiency.

Internal Administrative Use

Form submissions are stored within our secure Gravity Forms interface in WordPress. This allows our staff to access submissions for scheduling, communication and record‑keeping.

We do not sell or rent your information and do not share it with unrelated third parties for advertising purposes.

Data Retention

Information submitted through Gravity Forms is stored indefinitely unless it is deleted manually. Retaining submissions helps us maintain service history, compare past communications and support ongoing projects.

If you prefer that we remove your submission, email us at info@curbappeal‑roofing.com, and we will process your request.

Who Has Access to Your Information

Only authorized staff at Curb Appeal Roofing and individuals involved in providing or supporting our services have access to the information you provide.

Service Providers and Tools We Use

We rely on several trusted systems to operate our website:

• SiteGround, which hosts our WordPress Multisite
• Google Tag Manager, which organizes tracking scripts
• Google Analytics 4, used for performance and usage reporting
• Gravity Forms, which stores submitted form entries

These platforms may receive technical information as part of their service operations. They do not have permission to use your information for unrelated marketing or independent profiling.

Legal Compliance

We may disclose information if required by law or if necessary to protect the rights and safety of our business, customers or website.

We do not share personal information with outside contractors, marketers or unrelated businesses.

Cookies and Tracking

Curb Appeal Roofing uses only essential cookies and analytics tools. These help the website function properly and allow us to observe overall visitor patterns.

We do not use:

• Advertising cookies
• Remarketing tools
• Social media tracking pixels
• Behavioral retargeting systems

Our focus is on site functionality and performance, not advertising.

Essential cookies may store preferences or support features like form submission reliability. You can adjust your browser settings to block or delete cookies, but certain features may not function correctly if cookies are disabled.

Google Analytics 4 and Tag Manager

Google Analytics 4 provides high‑level statistics about how visitors use our site. Although analytics data is generated through your device’s interaction with the site, we do not attempt to link it to your name, address or any information you enter into our forms.

Google Tag Manager controls which scripts load on our site. GTM does not collect personal information directly; it simply facilitates the placement of our analytics code.

All analytics activities follow Google’s data‑processing policies and are used solely for performance evaluation.

Communications

If you submit a request through our website, we may contact you via:

• Email
• Phone call
• Text message (only if you provide your number and consent to follow‑up)

Communications are limited to service coordination, estimate preparation, inspection scheduling or clarifying your project details. We do not send marketing newsletters or promotional email campaigns, nor do we participate in automated marketing sequences.

Children’s Privacy

Our services relate to roofing, siding and gutter work and are not directed to children. We do not knowingly collect information from minors under 13 years of age. If you believe information from a minor was submitted through our forms, contact us, and we will remove it.

Security Measures

We use a combination of SiteGround’s hosting protections, secure administrative login practices and access limitations to safeguard the data stored in our systems. While no website can guarantee complete protection, we follow recognized security practices to reduce risks.

These measures include:

• Secure server configuration
• Limited internal access to data
• Regular platform updates
• Encrypted administrative logins
• Protection against unauthorized login attempts

If a security incident were to affect your data, we would take appropriate steps to notify affected users in line with relevant laws.

Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Ask for corrections to inaccurate data
• Request deletion of stored information
• Inquire about how your data is used
• Request limitations on certain uses

To exercise any of these rights, email us at info@curbappeal‑roofing.com. We may ask for additional information to confirm identity before completing certain requests.

Third‑Party Links

Our website may include links to manufacturer resources, industry articles or affiliated service providers. These sites operate independently, and each has its own privacy policy. We are not responsible for their practices or content.

Changes to This Privacy Policy

We may update this policy if our practices change or if laws evolve. Updated versions will be posted on this page, and the revision date at the top will reflect the latest update.

Contact Information

If you would like to ask questions about this privacy policy or request changes to the information we hold, please contact us:

Curb Appeal Roofing
9401 Hamilton Drive
Mentor, Ohio 44060
Email: info@curbappeal‑roofing.com
Phone: 216‑577‑2723