Privacy Policy: Curb Appeal Cleveland

Last Updated: November 25, 2025

Introduction

Curb Appeal Cleveland operates this website to help visitors learn about our company, explore our services, and contact our team for assistance. This privacy policy explains what information we collect when you visit our website, how we use that information and the rights you have regarding your personal data. We aim to communicate these practices clearly and practically so you can make informed decisions about how your information is handled.

This policy applies only to the main Curb Appeal Cleveland website and the online services connected to it. Other divisions operating under the Curb Appeal name have their own policies tailored to the information they collect.

If you have questions about the statements below, you can reach us at info@curbappeal‑roofing.com. Our mailing address is 9401 Hamilton Drive, Mentor, Ohio 44060.

Information We Collect

The information collected on this site is limited to what you voluntarily provide through our contact form and what is automatically gathered through essential website technologies.

Information You Provide

The main Curb Appeal Cleveland site includes a general contact form intended for questions and messages. Through this form we collect:

  • First and last name
  • Email address and email confirmation
  • Comments or questions submitted in the free‑text field

We do not request a phone number, street address or service selections on this site. The information you submit is used so our team can read your message, respond and track communication history as needed to assist you.

Information Gathered Automatically

Our site uses essential cookies and standard analytics tools to understand how visitors move through the website. This includes:

  • The device used to access the site
  • Browser type
  • General location based on IP (city or region, not precise address)
  • Pages viewed
  • How long pages were visited
  • How you arrived at our website
  • Interactions with links or menus

This data helps us review how the website performs and determine whether improvements are needed. We do not use advertising or remarketing cookies, and we do not track users across other websites.

How We Use Personal Information

The information collected on this site is used only for purposes directly related to communication, website performance and operational needs.

Responding to Messages

Your name and email address are used so our team can reply to questions, provide information about our services and follow up if more detail is needed.

Website Performance and Security

Analytics data helps us evaluate which parts of the site are functioning well and which may require adjustments. It also helps us detect performance problems or security issues so the site remains available and safe for visitors.

Internal Record Keeping

Submitted messages are stored in our website dashboard through Gravity Forms. These records help us maintain continuity in our conversations with visitors and support operational documentation.

We do not sell, rent or share your personal information with outside parties for marketing purposes.

How Long We Keep Information

Messages submitted through our contact form are stored indefinitely in the Gravity Forms system unless we manually delete them. We retain submissions to maintain a history of past inquiries and to reference earlier conversations if needed.

You may request deletion of your information at any time by contacting us.

Who Has Access to the Information

Only authorized personnel at Curb Appeal Cleveland or its affiliated divisions can access information submitted through this site. Access is limited to those responsible for handling customer inquiries or maintaining the website.

We do not transfer your information to unrelated third parties except under the limited circumstances described below.

Service Providers

We use trusted service providers to operate certain technical components of our website:

  • SiteGround for hosting
  • Google Tag Manager to manage tracking scripts
  • Google Analytics 4 for performance reporting
  • Gravity Forms as our form system

These providers may process data on our behalf solely to support our operations. They do not have permission to use personal information for their own purposes.

Legal Requirements

We may disclose information if required to comply with legal obligations, enforce site policies or respond to valid law‑enforcement requests.

Cookies and Tracking Technologies

The main Curb Appeal Cleveland site uses essential cookies that support site functionality and basic analytics. These cookies do not store personally identifiable information.

We do not use:

  • Advertising cookies
  • Third‑party retargeting tools
  • Social media tracking pixels
  • Cross‑site behavioral profiling

Our tracking is limited to what is necessary to maintain and improve the website.

Google Analytics and Google Tag Manager

Google Analytics 4 (GA4) provides us with general usage data such as visit counts, device types and traffic sources. GA4 does not give us access to your name, email or form submissions, and we do not attempt to identify visitors individually through analytics.

Google Tag Manager (GTM) controls our tracking scripts but does not collect personal data on its own. GTM is used to manage analytics in a secure and organized manner.

Data Security

We use industry‑standard safeguards to protect the data stored in our systems. This includes server‑level protections provided by our hosting provider, password security for administrative logins and structured access controls within WordPress and Gravity Forms.

While no system can guarantee absolute security, we take reasonable steps to protect the information submitted through our website.

Your Rights and Choices

Depending on your location, you may have certain rights related to your personal information. These may include:

  • Requesting a copy of your personal data
  • Asking us to correct inaccurate information
  • Requesting deletion of your data
  • Asking questions about how your data is used

Requests can be sent to info@curbappeal‑roofing.com. We may need to verify your identity to process certain requests.

Links to Third‑Party Websites

This site may contain links to external websites related to home improvement resources or affiliated services. We are not responsible for the privacy practices of those sites, and this policy applies only to the Curb Appeal Cleveland website.

Updates to This Policy

We may update this privacy policy if our practices change, new services are added or legal requirements evolve. The “Last Updated” date at the top of the page reflects the most recent revision.

Contact Information

For questions about this privacy policy or how your information is handled, contact us at:

Curb Appeal Cleveland
9401 Hamilton Drive
Mentor, Ohio 44060
Email: info@curbappeal‑roofing.com