Privacy Policy — Curb Appeal Painting

Last Updated: November 25, 2025

Introduction

Curb Appeal Painting provides interior and exterior painting services, cabinet refinishing, staining and related home improvement work throughout Northeast Ohio. This website allows visitors to learn about our services, view examples of our work and request estimates. Because many visitors use our online forms to begin project discussions, protecting your personal information is a priority for our team.

This privacy policy explains how information is collected through the Curb Appeal Painting website, how that information is used and the options available to you. This policy applies only to the painting division’s website and the forms connected to it. Our roofing division and the main Curb Appeal Cleveland site maintain separate privacy policies that reflect their own service processes.

If you have questions about anything described in this document, contact us at info@curbappeal‑roofing.com or call 216-291-2422. Our office is located at 9401 Hamilton Drive, Mentor, Ohio 44060.

Information We Collect

We collect information in two ways: information entered by visitors through our forms and technical details automatically collected when the website is accessed.

Information You Provide to Us

The Curb Appeal Painting website includes forms designed to help homeowners begin a project estimate or ask questions. Depending on which form you use, we may collect:

• First and last name
• Email address
• Phone number
• Street address, city, state and ZIP
• Service categories selected from checkboxes (interior painting, exterior painting, cabinet refinishing, deck staining and related options)
• Additional details shared in your message or project description

We collect this information so we can understand the type of painting project you’re considering, determine whether your location is within our service area and contact you to discuss next steps.

We do not collect credit card numbers, Social Security numbers or other sensitive personal identifiers.

Information Collected Automatically

When you visit the site, certain technical data is recorded automatically. This includes:

• IP address
• Device type
• Browser type and version
• Pages viewed and time spent on each page
• Click patterns and navigation paths
• General geographic region based on IP
• How you arrived at our site (search engine, referral or direct visit)

This information is used to evaluate how visitors use the site and to keep the website functioning properly. We do not use this information to identify you personally.

How We Use Personal Information

The information we collect is used only for operational, communication and service‑related purposes. We do not sell or rent your information to outside companies.

Providing Estimates and Scheduling Work

Your contact details, service selections and address enable us to prepare estimates, schedule on‑site evaluations and follow up on your painting project. Cabinet refinishing, exterior painting and other services often require knowing your location and the type of property involved, so the information you provide supports accurate project planning.

Responding to Inquiries

If you send us a question through the site, we use your name and contact information to respond and maintain communication as needed.

Improving Our Website

Aggregate analytics data helps us identify which parts of the website visitors find most helpful. We use this information to make improvements, enhance clarity and update our content.

Internal Record Keeping

Information submitted through our forms is stored in our website’s Gravity Forms dashboard. These records allow us to maintain continuity between messages, estimates and scheduled work.

Data Retention

We store form submissions indefinitely in our secure Gravity Forms system unless a deletion request is submitted. This approach helps us track past projects, maintain communication history and manage operational record‑keeping.

If you would like your information removed sooner, contact us at info@curbappeal‑roofing.com.

Who Has Access to Your Information

Only authorized personnel with Curb Appeal Painting, or affiliated administrative staff supporting our operations, have access to the information collected through this website.

Service Providers

To operate our website, we use several trusted service providers:

• SiteGround, which hosts our WordPress Multisite
• Gravity Forms, which stores submissions securely
• Google Analytics 4, used to understand overall website performance
• Google Tag Manager, which organizes technical scripts used on the site

These providers may handle data strictly for the purpose of delivering their services but do not use personal information for marketing or profiling outside our operations.

Legal Disclosures

We may share information if required by law or to protect our rights, our customers or the integrity of our website. We do not share personal information with unrelated businesses for marketing or promotional activity.

Cookies and Tracking

Curb Appeal Painting uses essential cookies that help the site function correctly and support analytics reporting. These cookies do not store information such as your name, address or detailed personal identifiers.

We do not use:

• Remarketing or retargeting cookies
• Social media tracking pixels
• Behavioral advertising tools
• Third‑party marketing trackers

Our goal is to keep visitor tracking limited to what’s required for site functionality and performance.

You can disable cookies through your browser settings, though some website features may not operate correctly if essential cookies are blocked.

Analytics and Website Performance

We use Google Analytics 4 to understand which pages are most helpful to visitors, how long visitors view each page, and which devices access our site most often. This information helps us maintain a user‑friendly experience for homeowners researching painting services.

Analytics data is aggregated and does not allow us to identify individual visitors. We do not attempt to link analytics data with form submissions or personal details.

Google Tag Manager controls the scripts used for analytics. GTM itself does not collect personal data.

Communication Practices

If you share your phone number or email address with us, we may contact you to discuss your project, answer questions or coordinate scheduling. You will not receive promotional newsletters, mass email campaigns or recurring marketing messages from us. Communication is limited to project‑related correspondence.

Children’s Privacy

Our services focus on painting, refinishing and related home improvement work and are not directed to minors. We do not knowingly collect information from children under the age of 13. If information from a minor was submitted by mistake, contact us, and we will remove it promptly.

Security

We use recognized security practices to safeguard personal information, including:

• Hosting security features provided by SiteGround
• Strong administrative credentials for WordPress
• Limited internal access to form submissions
• Routine updates to plugins and site software

While no system can guarantee complete security, we take reasonable steps to protect data submitted through our site.

If we become aware of a security issue affecting personal information, we will take appropriate steps to notify affected individuals in accordance with applicable laws.

Your Rights

Depending on your location, you may have rights related to your personal information. These may include rights to:

• Request access to the personal data we hold
• Request corrections to inaccurate information
• Request the deletion of your data
• Ask questions about how your information is used

To submit a request, email us at info@curbappeal‑roofing.com. We may ask for identity verification before completing certain requests.

Third‑Party Links

Our website may include links to product manufacturers, paint suppliers or examples of industry resources. These sites operate independently and maintain their own privacy policies. This policy applies only to the Curb Appeal Painting website and not to external sites we link to.

Policy Updates

This policy may change if we update our site, adjust service offerings or revise our data practices. If updates occur, the revised policy will be available on this page, and the date at the top will be updated.

We encourage visitors to review this page periodically to stay informed.

Contact Information

If you have questions about this privacy policy or would like to request changes to the information stored in our system, contact us at:

Curb Appeal Painting
9401 Hamilton Drive
Mentor, Ohio 44060
Email: info@curbappeal‑roofing.com
Phone: 216‑291‑2422